Who this is for
This page explains how to delete an account in BoardPro, the school management app for staff and parents (Android app BoardPro, developer BoardPro, and the website boardpro.co.ke). It applies to both school staff accounts and parent or guardian accounts.
How to request deletion
- Email graphicscollectionlimited@yahoo.com with the subject Delete my BoardPro account.
- Send it from the email address on your BoardPro account. If your account uses a phone number instead, include that phone number.
- Tell us your name, your school, and whether it is a staff or a parent account.
We confirm the request with you, and with your school for staff accounts, then delete the account within 30 days and email you when it is done.
Parents can also ask their child's school to remove their access at any time. The school can do this straight away from BoardPro.
What we delete
- Your sign-in account: name, email address, phone number and password.
- All your sign-in sessions on phones and browsers, and any password reset codes.
- For parents: the links between your account and your children, and your record of which notices you have read.
What we keep, and why
- Student records such as marks, report cards, pocket money and notes belong to the school, not to a staff or parent account. They stay with the school, which decides how long to keep them.
- The school's audit trail of changes made by staff keeps the name of the person who made each change, so the school's records stay accurate. It is kept for as long as the school uses BoardPro, or longer only where the law requires.
If you want information about your child removed, contact the school, which manages those records. See our Privacy Policy for more about how BoardPro handles information.